Driver Service Agent Policy

1. Purpose of this Policy

This Driver Service Agent Policy ("this Policy") sets out the terms under which TiGo Rides ("TiGo" or "the Company") engages independent driver service agents ("Service Agents" or "Drivers") to provide transportation services to riders through the TiGo platform. This Policy applies automatically to every Service Agent from the point they are approved to drive on TiGo.

Under this Policy:

• Service Agents are engaged as independent service agents and vendors providing transportation services through the TiGo platform, and not as employees, partners, or joint venturers of TiGo Rides.
• As independent vendors, Service Agents operate their own transportation service and are responsible for the manner, means, and schedule by which services are performed.
• Service Agents retain full discretion over when they are active on the platform and which ride requests they accept.
• Nothing in this Policy shall be interpreted as creating an employer-employee relationship between TiGo Rides and any Service Agent.

2. Services

The Service Agent agrees to provide safe, reliable, and professional transportation services to riders who book through the TiGo platform. Services include:

• Accepting and completing ride requests via the TiGo driver platform.
• Transporting riders from their requested pickup location to their stated destination within Tobago.
• Providing a clean, roadworthy, and safe vehicle at all times during active service.
• Treating all riders with courtesy, professionalism, and respect.
• Prompt and professional communication with riders and with TiGo Rides via WhatsApp or the platform.

Where a Service Agent is approved and enrolled for one or more Additional Services, "Services" under this Policy also includes, as applicable:

• E-Bike Rental Services: making a registered e-bike available for rental bookings made through the TiGo platform.
• Concierge Services: providing pre-arranged transportation or itinerary-based services booked through TiGo's Concierge offering.

Enrollment in any Additional Service is optional and subject to TiGo's separate approval, vehicle/equipment standards, and any category-specific requirements communicated by TiGo Rides.

3. Commission & Earnings

3.1 Standard Commission

TiGo Rides charges a platform commission of 15% on the total fare amount for each completed ride. The Service Agent retains 85% of every fare earned.

3.2 Payment Methods & Settlement

Riders may pay for trips using cash or their TiGo Wallet (funded in advance by credit or debit card). Payment is handled as follows:

• Cash payments: Collected directly by the Service Agent from the rider at the conclusion of each ride. The Service Agent is responsible for collecting the correct fare as displayed in the TiGo platform. Cash fares are retained by the Service Agent, and TiGo's applicable commission on the trip accrues as commission owed in the Service Agent's TiGo wallet.
• TiGo Wallet payments: Deducted from the rider's TiGo Wallet balance at the time of the trip. TiGo holds the Service Agent's share of these funds on behalf of the Service Agent and pays them out, less the applicable platform commission, by bank transfer on the scheduled payout day.

3.3 Additional Services Commission

Where a Service Agent is enrolled to provide one or more Additional Services under Section 2, TiGo Rides charges the following platform commission on the total booking amount for each completed booking of that type:

• E-Bike Rental Services: 10% commission. The Service Agent retains 90% of every rental booking.
• Concierge Services: 25% commission. The Service Agent retains 75% of every Concierge booking.

These Additional Services commission rates are separate from, and are not affected by, the standard ride commission set out in 3.1. Payment handling, settlement, and the $200 commission wallet limit in 3.5 apply equally to earnings from Additional Services.

3.4 Fare Setting

Fares are calculated by the TiGo platform based on distance and time. The Service Agent agrees not to charge riders any amount above or below the fare displayed in the TiGo platform, except where a fare adjustment is authorised by TiGo Rides in writing.

3.5 Wallet Limit & Suspension

4. Service Agent Requirements & Obligations

The Service Agent agrees to maintain the following at all times while active as a TiGo Service Agent:

• A valid Trinidad & Tobago driver's licence appropriate for the vehicle operated.
• A registered and roadworthy vehicle in clean condition, free of mechanical defects that could affect rider safety.
• Valid vehicle insurance (comprehensive or third-party) covering commercial or hire use.
• A current Police Certificate of Character issued by the Trinidad & Tobago Police Service.
• Compliance with all applicable traffic laws and regulations of Trinidad & Tobago.
• A minimum platform rating of 4.5 stars. TiGo reserves the right to suspend or terminate a Service Agent whose rating falls and remains below this threshold.

5. Vehicle Standards

The Service Agent agrees that their vehicle must meet the following minimum standards at all times:

• Interior and exterior must be clean and presentable before going online.
• Air conditioning must be in working order.
• No smoking inside the vehicle during or between rides.
• No offensive materials, imagery, or music played without rider consent.
• A phone holder or hands-free setup must be available to operate the TiGo platform safely while driving.
• TiGo window decal or identification must be displayed as provided by TiGo Rides.

6. Code of Conduct

The Service Agent agrees to uphold the following standards of conduct at all times while representing TiGo Rides:

• Greet all riders in a friendly and professional manner.
• Never discriminate against any rider on the basis of race, gender, religion, nationality, disability, or any other characteristic.
• Never engage in verbal or physical altercations with riders or members of the public while on duty.
• Never operate the vehicle while under the influence of alcohol, drugs, or any substance that may impair driving ability.
• Never share rider personal information with any third party.
• Report any incidents, accidents, or complaints to TiGo Rides via WhatsApp at 868-259-8446 within 24 hours of occurrence.

7. Platform Access & Conduct

Access to the TiGo driver platform is granted by TiGo Rides and may be suspended or revoked at any time. The Service Agent agrees:

• Not to share their platform login credentials with any other person.
• Not to attempt to manipulate, defraud, or misuse the TiGo platform or its pricing system.
• Not to solicit rides or payments outside the TiGo platform from riders who were matched through TiGo.
• To update their availability, vehicle details, and contact information promptly when changes occur.

8. Insurance & Liability

The Service Agent acknowledges and agrees that:

• The Service Agent is solely responsible for maintaining adequate vehicle insurance at all times, including coverage appropriate for hire or commercial use.
• TiGo Rides does not provide vehicle insurance, health insurance, or any other form of insurance coverage for the Service Agent.
• TiGo Rides shall not be liable for any accidents, injuries, property damage, fines, or incidents arising from the Service Agent's operation of their vehicle.
• The Service Agent indemnifies and holds harmless TiGo Rides from any claims, damages, losses, or expenses arising from the Service Agent's actions or omissions while providing services.

9. Taxes & Legal Obligations

As an independent service agent and vendor, the Service Agent is solely responsible for:

• Declaring and paying all applicable income taxes, self-employment taxes, or other statutory deductions to the Board of Inland Revenue of Trinidad & Tobago.
• Obtaining any permits, badges, or authorisations required by law to operate a hire vehicle in Tobago.
• Complying with all applicable laws and regulations governing hire and taxi services in Trinidad & Tobago.

TiGo Rides does not withhold taxes or make statutory contributions on behalf of the Service Agent.

10. Confidentiality

The Service Agent agrees to keep confidential all non-public information relating to TiGo Rides, including but not limited to business operations, pricing structures, technology, rider data, and driver earnings data. This obligation survives the end of the Service Agent's relationship with TiGo.

11. Term & Termination

11.1 Term

This Policy applies to a Service Agent from the date they are approved to drive on TiGo and continues on a month-to-month basis for as long as the Service Agent remains active on the platform.

11.2 Ending the Relationship — Service Agent

A Service Agent may stop driving with TiGo at any time by providing 7 days' notice to TiGo Rides via WhatsApp or email to support@tigoridestt.com.

11.3 Ending the Relationship — TiGo Rides

TiGo Rides may deactivate a Service Agent's account immediately and without notice in the following circumstances:

• Breach of this Policy or the TiGo Code of Conduct.
• Sustained platform rating below 4.5 stars.
• Criminal charge or conviction.
• Fraudulent activity on the platform.
• Failure to maintain required documents (licence, insurance, police certificate).

11.4 Effect of Deactivation

Upon deactivation, the Service Agent's access to the TiGo platform will end. Any digital earnings held on behalf of the Service Agent for completed rides will be remitted on the next scheduled settlement date. The Service Agent must return any TiGo-branded materials (decals, ID cards, etc.) within 7 days.

12. Amendments

TiGo Rides reserves the right to amend this Policy at any time. Service Agents will be notified of material changes via WhatsApp or email with a minimum of 14 days' notice. Continued use of the TiGo platform after the notice period constitutes acceptance of the amended terms.

13. Governing Law

This Policy shall be governed by and construed in accordance with the laws of the Republic of Trinidad & Tobago. Any disputes arising from this Policy or a Service Agent's relationship with TiGo shall first be subject to good-faith negotiation between the parties. If unresolved, disputes shall be referred to mediation before any legal proceedings are commenced.

14. Related Policies

This Policy, together with the TiGo Driver Code of Conduct and Vehicle Inspection Checklist, sets out TiGo's terms for Service Agents and supersedes all prior versions. TiGo's website Terms of Service also govern the use of the TiGo platform generally, including by Service Agents.