Privacy Policy

Last updated: September 2026 · Effective: September 2026 · TiGo Rides, Tobago, Trinidad & Tobago

1. Introduction

TiGo Rides ("TiGo", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the TiGo application and related services — including rides, vehicle and e-bike rentals, and Concierge bookings — in Tobago, Trinidad & Tobago. By downloading the TiGo app or using our services, you agree to the collection and use of your information as described in this policy.

2. Information We Collect

We collect the following information when you use TiGo:

• Full name, phone number and email address provided during registration
• GPS location data — collected during active rides, rentals, and Concierge bookings to match riders with drivers and track trips in real time
• Trip and booking history — pickup and drop-off locations, duration, and fare for rides, rentals, and Concierge bookings
• Device information — device type, operating system, and app version
• Payment information — processed securely through our payment gateway partner
• Government-issued ID and police certificate (drivers only, for verification purposes)
• Vehicle or e-bike details including registration and insurance (drivers only)

3. How We Use Your Information

• To create and manage your TiGo account
• To match riders with available nearby drivers
• To process payments and maintain transaction records
• To provide real-time tracking and safety features
• To send booking confirmations, receipts, and service notifications
• To verify driver identity and maintain platform safety standards
• To respond to customer support requests
• To comply with legal obligations under the laws of Trinidad & Tobago

4. How We Share Your Information

TiGo does not sell your personal data to third parties. We may share your information only in these limited circumstances:

• With your matched driver or rider — name and real-time location shared only during an active ride, rental, or Concierge booking
• With payment processors — to complete transactions securely
• With law enforcement — if required by law or court order
• With professional advisors — lawyers or auditors where legally necessary

5. Data Storage & Security

Your data is stored securely on servers managed by our ride-hailing technology platform provider using industry-standard security measures including encrypted data transmission (HTTPS/SSL), secure password hashing, and restricted access to personal data. While we take reasonable steps to protect your data, no method of electronic storage is 100% secure.

6. Data Retention

• Account information — retained while your account is active and for 2 years after closure
• Trip and booking history — retained for 3 years for legal and dispute resolution purposes
• Payment records — retained for 7 years as required by financial regulations
• Driver documents — retained for the duration of engagement plus 2 years

7. Your Rights

You have the right to access, correct, or request deletion of your personal data at any time. To exercise these rights, contact us at the details below. We will respond within 14 business days.

8. Children's Privacy

TiGo is not intended for use by persons under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. You will be notified of material changes via the app or email with at least 14 days' notice before changes take effect. Your continued use of TiGo after that date constitutes acceptance of the updated policy.

10. Contact Us