Refund Policy

Last updated: June 2026  ·  Effective: June 2026  ·  TiGo Rides, Tobago, Trinidad & Tobago

1. Overview

TiGo Rides ("TiGo", "we", "our", or "us") is committed to fair, transparent pricing for every journey booked through our platform. This Refund Policy explains when and how refunds are issued for rides paid through the TiGo Rides application and platform. By using TiGo Rides, you agree to the terms set out below.

2. Payment Methods

Rides booked through TiGo may be paid for using:

• Cash — paid directly to the driver at the end of the trip
• Digital payments — credit card, debit card, or in-app wallet, processed securely through our payment provider

This Refund Policy applies to digital payments (card and in-app wallet) processed through the TiGo platform. Cash fares are settled directly between the rider and the driver at the time of the trip, and are resolved directly with the driver, with TiGo's assistance where reasonably possible.

3. Eligibility for a Refund

You may be eligible for a full or partial refund of a digital payment where:

• You were charged incorrectly, or charged an amount higher than the fare quoted in the app
• You were charged for a ride you did not take
• Your driver failed to arrive (a "no-show") and a charge was applied
• A duplicate charge was applied for a single trip
• A genuine service issue occurred that TiGo, at its reasonable discretion, determines warrants a refund

4. Non-Refundable Situations

Refunds will generally not be issued for:

• Completed rides where the service was provided as booked
• Dissatisfaction arising from factors outside TiGo's reasonable control, such as traffic or weather conditions

5. How to Request a Refund

To request a refund, please contact us within seven (7) days of the trip date. Include your name, the date and time of the trip, and the reason for your request:

• Email — support@tigoridestt.com
• WhatsApp — 868-436-8446

6. Refund Processing & Timeframe

Once a refund request is reviewed and approved, refunds for card and in-app wallet payments are issued to your original payment method.

We do not issue refunds in cash for trips that were paid digitally. All approved digital refunds are returned to the original card or wallet used for the booking.

7. Disputed Charges

If you believe a charge was made in error, we encourage you to contact us first so we can resolve the matter quickly. We aim to review and respond to all refund requests promptly and fairly.

8. Changes to This Policy

TiGo Rides may update this Refund Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of the TiGo platform after changes are posted constitutes acceptance of the revised policy.

9. Contact Us