Terms of Service

1. Acceptance of Terms

By downloading, installing, or using the TiGo application you agree to be bound by these Terms of Service. These Terms constitute a legally binding agreement between you and TiGo Rides. If you do not agree, do not use the TiGo app or services. TiGo reserves the right to update these Terms at any time with reasonable notice to users.

2. About TiGo

TiGo Rides is a mobility and lifestyle-services platform connecting riders in Tobago, Trinidad & Tobago with independent driver service agents. TiGo is a technology platform — we do not provide transportation, rental, or concierge services directly. These services are made available through the TiGo platform, across the following service types:

• Rides — on-demand transportation in Standard, Premium, XL, and XXL vehicles, provided by independent driver service agents.
• Vehicle Rentals — rental of a vehicle for a booked period. This is a separate service from booking a ride and does not use a driver's personal vehicle.
• E-Bike Rentals — rental of a driver's registered e-bike for a booked period, provided by independent driver service agents.
• Concierge — pre-arranged transportation and itinerary-based services booked in advance, provided by independent driver service agents.

3. Eligibility

• You must be at least 18 years of age to use TiGo
• You must be a resident of or visitor to Tobago, Trinidad & Tobago
• You must have a valid phone number capable of receiving app notifications
• You must agree to these Terms and our Privacy Policy
• You must not be prohibited from using TiGo under any applicable law

4. User Accounts

To access TiGo's services you must create an account. You agree to provide accurate, current, and complete information, maintain the security of your password, and accept responsibility for all activity under your account. TiGo reserves the right to suspend or terminate accounts that violate these Terms.

5. Rider Terms

When you book a ride through TiGo you agree to be present at your stated pickup location, treat your driver with respect and courtesy, wear your seatbelt for the duration of every ride, and not request rides for illegal purposes.

Fares are calculated based on distance and time as displayed in the app before booking confirmation. TiGo accepts cash and TiGo Wallet payments; your wallet can be topped up by card at any time. You may cancel a ride before your driver arrives without penalty.

6. Vehicle & E-Bike Rental Terms

A Vehicle Rental is a separate service from booking a ride and does not use a driver's personal vehicle. When you book a Vehicle Rental or E-Bike Rental through TiGo, you additionally agree to the following:

• You must hold a valid driver's licence appropriate to the vehicle or e-bike rented, and comply with all applicable road traffic laws while operating it.
• The rental price, rental period, and any mileage or usage terms are shown in the app before you confirm your booking.
• You are responsible for the vehicle or e-bike for the full duration of the rental period, and agree to return it at the agreed time and location in the same condition it was provided, ordinary wear and tear excepted.
• You are responsible for fuel or charge used during the rental period, and for any traffic violations, tolls, or fines incurred while the vehicle or e-bike is in your possession.
• You agree not to use a rented vehicle or e-bike for any illegal purpose, to sub-rent it to a third party, or to remove it from Tobago without prior written consent.
• Damage, loss, or late return of a rented vehicle or e-bike may result in additional charges, as agreed at the time of booking or upon return.

7. Concierge Terms

When you book a Concierge service through TiGo, you additionally agree to the following:

• Concierge bookings are pre-arranged and should be requested with reasonable advance notice; availability is not guaranteed outside confirmed bookings.
• The itinerary, duration, and price for a Concierge booking are agreed and confirmed in the app or directly with TiGo before the booking is finalised.
• Changes to a confirmed Concierge itinerary should be requested as early as possible; TiGo and the assigned driver service agent will make reasonable efforts to accommodate changes, but changes are not guaranteed.
• Cancellation of a Concierge booking is subject to the cancellation terms communicated to you at the time of booking.

8. Driver / Service Agent Terms

Drivers register with TiGo as independent service agents, not as employees, and provide transportation and/or concierge services using their own vehicle or equipment. To be approved as a driver, you must meet TiGo's eligibility and verification requirements, including:

• A valid driver's license and a vehicle that is 2015 or newer and in roadworthy condition
• Required documentation: proof of address, driver's license, certificate of character, and, where the vehicle is not registered in your name, a signed authorization letter for vehicle use
• Completion of TiGo's application review, which may include a digital document review and an in-person document and vehicle inspection

You agree to keep your profile, documents, and vehicle information accurate and current at all times, and to notify TiGo promptly of any change, including a change of vehicle, license renewal, or change of address. Approval as a driver is at TiGo's discretion and is not guaranteed. Approval to offer Concierge services is separate from ride approval and is likewise at TiGo's discretion.

Riders may pay by cash, collected directly by the driver, or by TiGo Wallet (funded in advance by card), collected by TiGo. Commission, settlement, and payout terms — including for rides, rentals, and Concierge bookings — are set out in full in the Driver Service Agent Policy provided at onboarding. Drivers may accept or decline individual bookings and are not guaranteed a minimum number of bookings or a minimum level of earnings.

9. Refunds

Refunds for TiGo Wallet payments are handled in accordance with our Refund Policy. Please refer to that policy for eligibility, timeframes, and how to request a refund.

10. Rider Conduct

The following behaviours will result in immediate account suspension:

• Physical or verbal abuse of any driver
• Damage to a driver's vehicle or e-bike beyond ordinary wear and tear
• Threatening, intimidating, or discriminatory behaviour toward any person
• Fraud or misuse of the TiGo platform

11. Driver Conduct

The following behaviours will result in immediate account suspension:

• Physical or verbal abuse of any rider
• Unsafe or reckless driving
• Discriminatory refusal of a booking based on a rider's race, religion, gender, disability, or destination
• Operating a vehicle or e-bike that does not meet TiGo's requirements or has failed inspection
• Allowing any other person to accept or complete bookings using your driver account
• Fraud, fare manipulation, or misuse of the TiGo platform

12. Ratings

After each ride, rental, or Concierge booking, riders and drivers can rate each other. You agree to provide honest and fair ratings. Ratings cannot be edited once submitted. TiGo reserves the right to remove ratings that violate our community standards.

13. Prohibited Uses

• Violating any applicable law or regulation of Trinidad & Tobago
• Harassing, abusing, or harming any driver, rider, or TiGo employee
• Attempting to gain unauthorised access to TiGo systems or data
• Using the platform for any fraudulent or deceptive purpose
• Soliciting drivers to complete bookings outside the TiGo platform
• Reproducing, distributing, or reverse engineering any part of the TiGo app

14. Limitation of Liability

TiGo is a technology platform connecting riders and independent driver service agents. TiGo is not liable for the actions or omissions of any driver, for any personal injury or property damage arising from a ride, rental, or Concierge booking, or for delays caused by traffic or road conditions. TiGo's total liability to any user shall not exceed the value of the booking in dispute. Nothing in these Terms limits TiGo's liability for fraud or gross negligence.

15. Intellectual Property

All content within the TiGo application — including the TiGo name, logo, design, and software — is the exclusive property of TiGo Rides. You may not reproduce, copy, distribute, or use any TiGo intellectual property without prior written consent.

16. Termination

TiGo may suspend or terminate your account at any time for breach of these Terms, fraudulent activity, or conduct that poses a risk to the safety of our community. You may delete your account at any time by contacting support@tigoridestt.com.

17. Governing Law

These Terms are governed by the laws of the Republic of Trinidad & Tobago. Any disputes arising from these Terms or your use of TiGo shall be subject to the jurisdiction of the courts of Trinidad & Tobago.

18. Contact Us